Embracing Change: Simplifying Software Integration for Multi-Day Tour Operators

Even for the most experienced multi-day tour operators, change is intimidating. The idea of overhauling systems or adopting new technology feels overwhelming because current processes, even with their own set of flaws, feel familiar and safe. 

But staying in that comfort zone limits growth. Embracing digital tools is the path to scalability, efficiency, and better guest experiences. You know digitization is the next step forward in your business, and the key is finding the right partner to guide you through the journey. 

That’s where PEAK 15 comes in. With years of experience in the multi-day tour operator industry, PEAK 15 team members can help you make the shift to new software not just manageable but genuinely rewarding.  

Pain of Change  

For multi-day tour operators, positive guest experiences drive business results. Integrating a new software system interrupts workflows, takes time, and adds cost. There is an emotional and operational toll of switching or adopting new systems, especially in the beginning.  

But continuing to operate with processes that are “just getting by” is hurting your business and hindering your ability to scale operations. The pain of current system slowness, limited integrations, and general disorganization leads to guest dissatisfaction, and plateaus a scalable business. 

Change is the only way forward, and it’s worth it. 

Keeping your current workflows and systems due to comfort is not good enough. Change is the only path forward, and others are already doing it. It’s not a matter of if, it’s a matter of when.  

The PEAK 15 Approach: Making Change Simple 

In onboarding, the Crawl, Walk, Run methodology is emphasized daily to new PEAK 15 customers. “It’s about replacing what you currently do, and then building on it later” says Rich Nicolosi, VP of Operations. “PEAK 15 has an infinite number of possibilities, but the key to a successful and smooth transition is keeping things simple at go live.”  

Your PEAK 15 Journey at a Glance 

So, what can you expect when you partner with PEAK 15? 

After your kickoff call with PEAK 15, you will be given a clear roadmap through our onboarding management platform, Guide CX, highlighting all the necessary tasks to reach your go-live date within 120 days. This gives you complete visibility into every step of the process, helping your team track progress in the transition.  

You’ll attend six 1.5-hour training sessions to build a strong foundation. Then, after completing tasks like system configuration, workflow building, itinerary templates, and web integration, you’ll begin using PEAK 15 to power your own business. 

And you won’t be alone. 

Meet Julia Boston, your dedicated onboarding specialist. With over 10 years in the travel industry, including working for a flagship operator that utilizes PEAK 15, Julia understands your business. She’s been through onboarding, training, development, and daily operations for years and will be with you every step of the way.  

The Key to a Smooth Transition 

Now that you have a brief overview of what to expect from the PEAK 15 onboarding experience, what actions can you take to ensure its success?  

• Assign a dedicated team member: Ideally, this person can dedicate 12-15 hours a week during onboarding and make decisions on calls about the way PEAK 15 is structured for your business. 
• Stay open-minded: The exciting part of adopting new software is the opportunity to change processes. Being open to a new way of doing things will allow your team to utilize PEAK 15 in the best way to streamline operations and grow business. 
• Trust PEAK 15 to be your guide: PEAK 15 is more than just software—it’s a team that understands the travel industry and is dedicated to your success every step of the way. 

Measuring Success  

Is the fear of change still holding you back from adopting new technology? Here are some ways you can measure success after implementing PEAK 15.  

• Time saved: PEAK 15 centralizes your data. Instead of balancing QuickBooks with Excel, Mailchimp, Google Sheets etc., PEAK 15 is the single source of truth, saving your team time moving from one system to the next. Along with other time-savers like automated emails, and pre-formatted itineraries, seemingly small tasks add up. This gives your team more time to focus on what is important; guest experiences.
• Revenue Growth: For most businesses, scaling means hiring more employees, which increases costs significantly. However, partnering with PEAK 15 can grow your system without hiring more people–keeping your bottom line steady while continuing to grow your top line. One PEAK 15 customer recently doubled their sales with only a 10% increase in headcount.  
• Guest Satisfaction: With the attention being shifted from manual processes to personalizing guest experiences, your team will be able to provide exceptional travel experiences, fueling guest loyalty and referrals which will drive business exponentially.  

Change is hard but staying stagnant is harder 

In the multi-day tour operator industry, we know change is hard. But staying stagnant is even harder. Outdated systems limit your potential and hold your business back. Now that you know what to expect, it’s time to take the first step forward. 

Let PEAK 15 guide you, talk to an expert today.