PLAN
Custom | Private | FIT Itineraries and Proposals
Clone a template or any previously created trip or tour or build from scratch
Add/replace services or packages of services from a unified library of supplier/vendor content and rates
Get pricing recommendations on a group or per guest basis factoring in optional services or deviations for specific guests
Review different group size and age configurations
Generate a unique, true-to-your-brand, itinerary as a dynamic web page, PDF or Word doc
“We organized and centralized all our customer, supplier and trip information into one location which allowed us to streamline. Sales are up, logistics are simpler and communication between colleagues around the world is much easier. It’s a one-stop shop.”
-Celine Rousel, Business Analyst-
Scheduled | Group | Set Date Budgets and Inventory
Build a detailed and accurate budget for different trip or tour group size scenarios with fixed, variable and tiered costs
Add/replace services or packages of services from a unified library of supplier/vendor content and rates for individual suppliers or DMCs
Get pricing recommendations based on your estimated group size and profit margin targets
Setup inventory based on max group size and room blocks with ability to limit the number of single or discounts
“PEAK 15 allowed us to centralize information and automate scenario analyses. Now we can quickly analyze past performance of our tours and estimate the future impact of decisions on the fly. “
-Dan-
Market
Track interactions with your customers across all channels
Build rich customer profiles with inquiry and booking history
Capture post-trip feedback using online forms
Use detailed profiles to build targeted marketing lists
Integrate to popular marketing tools
“PEAK 15 has dramatically changed our customer communication experience by allowing us to send customized materials from the system in real time rather than sending them by snail mail. Our customer service agents particularly like being able to see all communications in their booking so they have all of the necessary information at their fingertips when speaking to our travelers.”
-Katie Reents, General Manager-
“As an integrated system, PEAK 15 provides us with quick access to current and historical customer information, including real-time analysis of customer behavior.”
-Ian Roche, Director-
Marketing Integrations
SELL
Custom | Private | FIT Booking
Allow clients and guests to book their custom trip on your website and pay securely
Manage commissions due to Travel Agents or B2B partners
Track optional services by Guest as well as room assignments
Generate an invoice with a detailed schedule of payments
Capture flight information into and out of destination whether booked by you, another agent or direct by the traveler
“The depth and connectivity of the booking area in PEAK 15 allowed us to streamline booking, invoicing and payment activities, which used to consume so much time. We are now able to focus on data analysis and further workflow automation to help our marketing and sales teams reach full power.”
-Felipe Umbert Olazabal, CFO & Co-Founder-
Scheduled | Group | Set Date Booking
Receive and track inquiries from the web, email or phone and automate assignment and follow up
Allow clients and guests to book on your website with real-time inventory and pay securely
Manage commissions due to Travel Agents or B2B partners
Track optional services by Guest as well as room assignments
Generate an invoice with a detailed schedule of payments
Capture flight information into and out of destination whether booked by you, another agent or direct by the traveler
“Our Adventure Planners use PEAK 15 to take live bookings, assign hotel rooms, charter flight space, and more. Our field teams use reports from PEAK 15 to create unique guest experiences: from medical conditions and meal preferences to birthdays and anniversaries.“
-Darcy Hastings, Director of Information Systems-
Operate
Create detailed task checklists to ensure nothing falls between the cracks
Send auto reminders to customers when payments or additional information are due
Receive reminders when vendor related due dates for rosters or payments are due
Produce rooming lists, rosters, flight manifests, final itineraries, operational itineraries
“We were able to increase both the number of trips we offered and the number of guests we served, without an increase in staff or a decrease in customer service.”
-Karen Katt, System Administrator-
“We have automated many functions that have led to improved productivity and continue to look for ways to automate further with the help of our PEAK 15 Account Manager who is a true asset to us!”
-Katie Reents, General Manager-
Account
Generate detailed invoices with different currencies, payment schedules
Charge credit cards or process ACH/e-check payments securely with Stripe, our preferred partner, or with your existing merchant account via Cybersouce’s gateway
Receive reminders when vendor payments are due
Import invoices, payments, credit memos and bills into various accounting systems
Accounting Integrations
Payment Integrations
Analyze
Setup dashboards to keep your organization or team on top of important trends or activities
Run numerous standard reports related to sales, marketing, operations and accounting
Analyze financial performance of individual departures compared to budget/plan
Use Microsoft PowerBI to generate your own reports and visualizations that can be embedded in PEAK 15
“By having a completely integrated solution we have greater access to real-time data and analysis. This ensures accuracy across the organization and that tasks get completed on time, which is critical in our business.”
-Llewelyn Thomas, Managing Director-
“As an integrated system, PEAK 15 provides us with quick access to current and historical customer information, including real-time analysis of customer behavior.”
-Ian Roche, Director-
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