Training, Support & Resources
At PEAK 15, we deliver much more than software. Someone once said that business software is nothing more than an opinion of how an organization should run. It just so happens that the opinion is written in a language that a computer can understand. As a result, we design our software around best practices from across the travel industry as well as other industries and we go well beyond traditional support to help you implement these ideas.
Training
Training is vital to your organization being able to get the most out of PEAK 15. Importantly, we don’t see training as simply something that occurs when you become a new PEAK 15 customer. It is ongoing. For that reason, we have created a series of Interactive Web-based Training tutorials that allow your staff to learn the system at their own pace prior to Instructor-led Training sessions. These tutorials are always available if someone needs a refresher or a new person joins your organization. Feel free to view a sample of one of our training videos:
Support
Our knowledgeable support team is available to answer your questions and help you get as much out of the system as possible. Our Support Portal provides access to a Knowledge Base, Ticket Status and Community Forum:
Blog Posts
- Travel APIs – If you built it, will they come?Short answer: Maybe. : ) Our founder and president, James O’Leonard, shares his … Read more
- PEAK 15 Practices That We Live ByFifteen PEAK 15 principles to live by that we’ve found over the years: … Read more
- Automation via software in the tour operator industry – promise and perilHere at PEAK 15 we’ve never been big believers in technology for technology … Read more
- How to tell if your tour operator business has outgrown Microsoft’s Excel softwareWhen PEAK 15 started almost exactly fifteen years ago, we were amazed at … Read more
- Which types of travel will rebound the fastest for tour operators?We are seeing lots of interesting conversations in the tour operator industry about … Read more