PEAK 15

Cloud Software for Tour Operators, Adventure Travel Companies, Leisure Travel Agencies and DMCs

Training, Support & Resources

At PEAK 15, we deliver much more than software. Someone once said that business software is nothing more than an opinion of how an organization should run. It just so happens that the opinion is written in a language that a computer can understand. As a result, we design our software around best practices from across the travel industry as well as other industries and we go well beyond traditional support to help you implement these ideas.

Training

Training is vital to your organization being able to get the most out of PEAK 15. Importantly, we don’t see training as simply something that occurs when you become a new PEAK 15 customer. It is ongoing. For that reason, we have created a series of Interactive Web-based Training tutorials that allow your staff to learn the system at their own pace prior to Instructor-led Training sessions. These tutorials are always available if someone needs a refresher or a new person joins your organization. Feel free to view a sample of one of our training videos:

Support

Our knowledgeable support team is available to answer your questions and help you get as much out of the system as possible.  Our Support Portal provides access to a Knowledge Base, Ticket Status and Community Forum:

Go to Portal

Blog Posts

Kind words from PEAK 15 customers

Go Next

“We have automated many functions that have led to improved productivity and continue to look for ways to automate further with the help of our PEAK 15 Account Manager who is a true asset to us!”

Katie Reents General Manager

Frontiers North Adventures

“When we run into issues, PEAK 15’s Support team responds quickly with honesty and transparency.“

Darcy Hastings Director of Information Systems

Nawas International Travel

“Change can be very daunting for any organization. Fortunately, PEAK 15 was well prepared to assist in getting us up and running and produce the positive changes we were seeking. The PEAK 15 team was dedicated, helpful, and flexible during the on-boarding process to cultivate the synergies with our business and to help with the vast amounts of data that needed to be migrated. They were very fast and responsive during the onboarding process with our questions, training and service needs ensuring a smooth transition”

Philip Khoury Executive Director of Sales

Quasar Expeditions

“PEAK 15’s onboarding and support team provided great help and insight in how to make the best use of all parts of the system to consolidate our business processes. We are now able automate many manual tasks and reports, which will ensure our focus on enhancing our customer service experience and boosting sales.”

Lisa Andersson Manager