Software for Custom | FIT | Private Travel and Scheduled | Group | Set Date Travel
Designed to fit your FIT business and keep your Scheduled business on schedule
Building a business that blends custom and scheduled travel isn’t easy — but it can be a very successful way to give your clients flexibility as long as you can leverage one system to manage both. PEAK 15 provides your team with everything they need to keep clients coming back for all types of travel experiences.
Multiple Systems = Limited Synergy and Automation across different travel models
Stop compromising with systems that support one part of your business and create unnecessary barriers to collaboration and efficiency
How many different systems do you rely on for critical information?
Custom Itineraries
Starter templates and previously created itineraries
Set Departure Budgets
Fixed, tiered and variable costs and the impact of total group size on profit
Supplier information
Contact details, images, videos, descriptions, services and rates
Customer information
Contact details, email/phone call logs and inquiry/sales history
Accounting information
Who, what, when and how of supplier and customer payments
How much is that costing you?
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Duplicated Effort
Recreating proposals
Costly mistakes
Incorrect or out of date budget assumptions or calculations
Wasted time
Searching for information, sending out reminders, entering traveler details
Poor guest experience
Client expected a faster response on inquiries and proposals
Limited data for decision making
Which departures to run, which marketing efforts are succeeding
Integrated Business = One Truth + Fewer Barriers + More Automation
“As an integrated travel company with geographically split teams, we faced challenges coordinating efforts for scheduled and custom made programs. PEAK 15 allowed us to publish and share real-time information for planning and executing our operations and streamline time-consuming booking, invoicing and payment activities. Now we can focus on analysis and automation to help our marketing and sales teams reach full power.”
-Felipe Umbert Olazabal, CFO & Co-Founder-
“PEAK 15 has provided our business with a powerful tool to improve processes and guest experiences. We are constantly working together to add functions that improve communication and increase sales. “
-Melissa Hordych, Executive Director-
Trip Planning
Clone a template or any previously created trip or tour or build from scratch
Add/replace services or packages of services from a unified library of supplier/vendor content and rates
Get pricing recommendations on a group or per guest basis factoring in optional services or deviations for specific guests
Review different group size and age configurations
Generate a unique, true-to-your-brand, itinerary as a dynamic web page, PDF or Word doc
Marketing | CRM
Access rich profiles of your customers and partners including inquiry and booking and financial history
Maintain detailed traveler information including interests, preferences and special requests that can be captured and updated with online forms
Track emails sent to and received from customers
Use online forms to capture post-trip survey feedback
Integrate to popular marketing tools like MailChimp, Constant Contact, Hubspot and Marketo
Sales | Bookings
Receive and track inquiries from the web, email or phone and automate assignment and follow up
Allow clients and guests to book their custom trip or tour on your website via a private link or book your scheduled trip with real-time inventory
Manage commissions due to Travel Agents or B2B partners
Track optional services by Guest as well as room assignments
Generate an invoice with a detailed schedule of payments
Capture flight information into and out of destination whether booked by you, another agent or direct by the traveler
Operations
Send reservation confirmation emails with service details, rates and payment terms to trip or tour suppliers
Input bills against services to track actual vs. quoted costs
Receive automated reminders when additional payments are due
Send rosters, rooming lists and flight manifests to vendors/suppliers
Generate Final Itineraries with detailed times, directions and contact information as well as an Operational itinerary with important notes and instructions for guides or drivers
Accounting
Invoice customers in multiple currencies
Process credit card and e-check payments directly from PEAK 15 or via your website
Get reminders of vendor/supplier bills that need to be paid and track them against budgeted costs
Download transactions from PEAK 15 into QuickBooks, QuickBooks Online, Sage, Lawson or any accounting system that can import a CSV or Excel file.
Analysis | Dashboards | Reporting
Create organization-wide, team or personal dashboards that pull together critical information
Analyze performance of SEO, SEM, Email Marketing with integration to Google Analytics
Compare sales from one period to another based on date of sale or date of travel
Check budget vs. actual P&L for one departure or roll up across different dimensions
Create your own reports and visualizations using Microsoft PowerBI and publish them to PEAK 15 or the PowerBI mobile app
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