Case Studies

Butterfield & Robinson Powers Global Travel Operation Success with a Single Source of Truth

For more than 15 years, Butterfield & Robinson has turned to PEAK 15 as its single source of truth to run complex, high-touch luxury travel operations. Today, Butterfield & Robinson relies on PEAK 15 for more than 100 operational reports, thousands of automated communications, and 100% API-driven data flows every month, enabling the team to offer exceptional guest service and efficiently manage complex itineraries while maintaining operational stability.

Natural World Safaris Sees a 75% Inquiry to Booking Conversion Increase with PEAK 15

NWS has partnered with PEAK 15 to address inefficiencies caused by manual inquiry and booking processes since 2013. Today, 25 NWS staff members across 3 continents, including a newly established customer loyalty team, use the platform to drive revenue by reinforcing relationships. With PEAK 15 in the co-pilot’s seat, NWS has seen a 75% lift in inquiry-to-booking conversions in the past year and a downward trend in cost per acquisition and spam inquiries.