The travel industry relies heavily on community, whether it’s building relationships with clients, collaborating with vendors and partners, or sharing stories. Connection is at the heart of this industry.
At PEAK 15, we believe in the power of community to foster long-term growth for our customers. We recognize that these connections drive progress, so we actively engage with our customer community to guide our product development and ensure we’re meeting the real time needs of multi-day travel operations.
Collaboration is central to who we are. By understanding the challenges our customers face, we create solutions that strengthen their operations and enhance their guest experiences. We realized early on that in person connection is crucial to community, which led to the annual PEAK 15 Summit.
The Annual PEAK 15 Summit: Community in Action
“You can attend any number of general business conferences to learn about topics like marketing or AI. And you can attend any number of travel industry events where you can network with your peers. But there is only one event where you can sit down with a group of your peers who are using the same technology platform you are and learn in detail how they have “slain the dragon.” That event is the PEAK 15 Summit.” -James O’Leonard Founder & President of PEAK 15
In 2017, the first annual PEAK 15 Summit was held. Since then there have been five total PEAK 15 Summits, all taking place in Southern California. The Summit is a three day event designed around real conversations happening in the travel industry. It’s a gathering where PEAK 15 community members come together face-to-face to learn, exchange ideas, and strengthen relationships.
“It wouldn’t be PEAK 15 without the Summit” – Melissa Hordych, Micato Safaris
The highlight each year is our customer-led presentations. Here, the experts are not our team, they are you. Community members showcase how they use PEAK 15 in innovative ways, sparking ideas and inspiration for everyone. Each session is shaped by feedback from customer surveys and an agenda is built around what our customers want to see most, ensuring everyone leaves the summit with actionable insights they can apply to their own operations. Along with our customer-led presentations the PEAK 15 Summit also includes panel discussions with our partners, PEAK 15 led sessions and hands on training, so attendees get a well rounded experience.
“The client-led sessions are great; I always find myself inspired by how others are using the system and overcoming challenges.” -Renee Bonjour, Holiday Vacations
Shared breakfasts, lunches, and evening receptions create the space for meaningful connection. Conversations flow naturally whether it’s swapping business ideas, comparing tools, or simply enjoying time with fellow travel professionals who understand the travel industry’s unique challenges.
“I feel much more capable now to tackle our challenges.” – Kelly Kimple, Adventures in Good Company
The entire PEAK 15 Support Team and all Customer Success Managers attend the PEAK 15 Summit as well, offering valuable opportunities for collaboration. It’s a rare chance to talk through the system’s features, uncover new ways of doing things and discuss new ideas with the PEAK 15 team face-to-face.
“It has been very beneficial to my role, to learn through the training sessions giving me a broader understanding of the system.” – Lauren Lemke, Stubborn Mule Travel
Joining PEAK 15 Means Joining a Community
Becoming part of PEAK 15 opens the door to a new community of travel professionals, people who share your passion, your challenges, and your commitment to growth. Our customers’ needs shape our roadmap and inspire our future. When you join PEAK 15, your voice becomes part of something bigger.
Want to learn more about our PEAK 15 Community and how you can be involved? Contact Us today.
